Terms & Privacy

Terms & Conditions

1. Introduction

1.1 These Terms & Conditions apply to the services provided by [Your Company Name], an ECO4 scheme installer, delivering energy-efficient solutions including boilers, first-time central heating (FTCH), cavity wall insulation with heating controls, and loft insulation with heating controls across the UK.

1.2 By using our services, you agree to comply with these T&Cs, which are designed to meet the regulatory requirements of Ofgem and GOV.UK.

2. Eligibility for ECO Save Boiler Grants

2.1 Eligibility for the scheme is determined based on the criteria set by Ofgem under the ECO4 program.

2.2 Customers must provide accurate and up-to-date information to confirm their eligibility, which may include proof of income, residency, and property details.

2.3 Flexibility (Flex) provisions apply in specific areas, allowing eligibility under local authority discretion for certain measures, including boilers and FTCH.

2.4 The company works with local authorities to determine eligibility under Flex provisions.

3. Services Provided

3.1 Boilers: Installation of energy-efficient boilers under the ECO4 scheme.

3.2 First-Time Central Heating (FTCH): Full system installation for properties without prior central heating.

3.3 Cavity Wall Insulation with Heating Controls: Insulation services to improve energy efficiency.

3.4 Loft Insulation with Heating Controls: Insulation upgrades to reduce heat loss.

3.5 Flexibility Areas: Flex provisions apply for boilers and FTCH installations in the following areas:
[Insert specific Flex areas or regions here, e.g., Manchester, Birmingham, Liverpool, etc.]
Customers in these areas may qualify under local authority Flex agreements.

4. Customer Obligations

4.1 Customers must ensure safe and clear access to the property for installation.

4.2 Customers are responsible for providing accurate information during the application process.

4.3 Customers must adhere to the terms of the grant and installation process.

5. Installation Process

5.1 All installations will be carried out by qualified and accredited engineers.

5.2 Installations will comply with applicable health and safety standards.

5.3 A pre-installation survey will be conducted to assess the property’s suitability for the selected services.

5.4 Customers will receive documentation detailing the work completed and energy savings achieved.

6. Payment and Funding

6.1 Services under the ECO4 scheme are funded in whole or in part by grants provided through the program.

6.2 Flex funding may vary depending on local authority agreements for specific areas.

6.3 Any costs not covered by the grant or Flex funding must be agreed upon in writing prior to installation.

7. Compliance and Regulation

7.1 The company ensures full compliance with Ofgem and GOV.UK guidelines governing the ECO4 scheme.

7.2 Customers are required to report any changes to their circumstances that may affect eligibility.

8. Cancellation and Termination

8.1 Customers may cancel their application prior to installation by notifying the company in writing.

8.2 The company reserves the right to terminate services if false information is provided or terms are violated.

9. Warranty and Liability

9.1 All installations include a warranty period, which will be detailed in the post-installation documentation.

9.2 The company is not liable for any damage caused by misuse or alteration of installed equipment.

10. Data Protection

10.1 Customer data will be handled in accordance with the UK General Data Protection Regulation (UK GDPR).

10.2 Data may be shared with third parties solely for the purpose of assessing and delivering the ECO4 grant services.

11. Governing Law

11.1 These T&Cs are governed by the laws of England and Wales.

11.2 Any disputes will be subject to the jurisdiction of the courts of England and Wales.

12. Contact Information

For further information or assistance, please contact [Your Company Name]:

Phone: [Insert phone number]
Email: [Insert email address]
Address: [Insert company address]


Privacy Policy

Our websites may include links to external sites, which are not covered by this privacy policy. We advise you to read the privacy policy of any external site you visit.

Information Collected

Personal data is collected and handled by [CompanyName]. References to “[CompanyName],” “we,” “us,” and “our” in this privacy policy indicate [CompanyName] managing the relevant website. References to “[CompanyName] sites” refer to any of our websites from which you accessed this policy. Company: [CompanyName] LTD Registered Office: [RegisteredOfficeAddress] Registered Number: [RegisteredNumber] We gather personally identifiable information (“Data”) from you through:
  • Enquiry and registration forms
  • Provision of your details to us online or offline
The Data collected may include:
  • Name
  • Company Name
  • Home Address and Phone Number
  • Mobile Telephone Number
  • Email Address
  • Date of Birth
  • Household Income
  • Housing Benefits Details
  • Property Information
  • Usage Statistics
  • Personal Circumstances
We may also collect information that you provide in relation to your use of our service or that we automatically gather when you visit our sites. Please see our cookies policy below for more details.

Use and Disclosure of Personal Information

We use your Data for the following reasons, which may include (but are not limited to):
  • Processing grant applications
  • Passing your details on to approved installers within our network
  • Providing a tailored service for our users
  • Handling orders, registrations, and inquiries
  • Conducting market research surveys
  • Allowing you to take part in interactive elements of our service, if you choose
  • Compiling reports for our clients
  • Sending you information about products and services we offer (with your consent)
  • Ensuring adherence to our Terms and Conditions and Copyright Policy
If you wish to receive information about products or services from [CompanyName] or other carefully selected organizations, you can opt in by selecting the relevant consent boxes when providing us with your Data. We may also share your information with business partners and external suppliers acting on our behalf, successors of our business, or in compliance with a valid court order or any legal obligation. We reserve the right to fully cooperate with any law enforcement authority or court order that requires us to reveal the identity or usage details of anyone using our sites. We additionally use aggregated information (where no individual is identified by name) for:
  • Developing marketing strategies
  • Informing business planning
  • Analyzing site usage
On the registration pages of some of our websites, we may record user movements (including scrolling, mouse clicks, and text entered). We do not record financial data (such as credit or debit card details). The information we gather in this way helps us detect usability issues and improve technical support. We may also use it for aggregate or statistical reporting.

Security Policy

[CompanyName] implements appropriate measures to safeguard our users’ Data from unauthorized access or use, alteration, unlawful or accidental destruction, and accidental loss. User Data may be transferred outside [CompanyName] to installers or third parties (such as fulfillment providers) who will act solely on our instructions to deliver the required services.

Transfer of Data

Because the Internet is a worldwide network, collecting and processing data online involves international data transmissions. By using the [CompanyName] sites and communicating with us electronically, you agree to our handling of personal data in this manner. If you have agreed that your Data can be shared with third-party organizations for marketing their products or services (as mentioned above), you also consent to the possible transfer of your Data to those organizations outside the European Economic Area.

User Access and Control of Data

If you need to update or change any of your Data, or alter your marketing preferences, please get in touch with us at [ContactEmail]. In accordance with the Data Protection Act 1998, you can request a copy of the personal information we hold about you by contacting the Privacy Officer at [ContactEmail] or writing to: [CompanyName] LTD, [RegisteredOfficeAddress]. We may charge the legally permissible fee for providing this information.

How to Manage Cookies

Cookies enable you to get the maximum benefit from our websites. When you first visited our website, you should have seen a notification explaining that by continuing to browse, you are agreeing to our use of cookies. If you do wish to disable cookies, please follow the steps for your browser below. Bear in mind that if you choose to disable cookies, certain parts of our site may not function properly. Google Chrome
  1. Click the menu (wrench or three dots) icon on the browser toolbar.
  2. Select “Settings”.
  3. Click “Show advanced settings”.
  4. Under “Privacy,” click “Content settings”.
  5. To enable cookies, under “Cookies,” choose “Allow local data to be set”.
  6. To allow only first-party cookies, select “Block all third-party cookies without exception”.
  7. To disable cookies, select “Block sites from setting any data”.
Microsoft Internet Explorer 6.0, 7.0, 8.0
  1. Click “Tools” at the top of your browser and select “Internet Options”.
  2. Go to the “Privacy” tab.
  3. To enable cookies: Set the slider to “Medium” or lower.
  4. To disable cookies: Move the slider to the top to block all cookies.
Mozilla Firefox
  1. Click “Tools” in the browser menu and select “Options”.
  2. Choose the “Privacy” panel.
  3. To enable cookies, check “Accept cookies from sites”.
  4. To disable cookies, uncheck “Accept cookies from sites”.
Opera
  1. Click “Settings” in the browser menu and select “Settings”.
  2. Choose “Quick Preferences”.
  3. To enable cookies, check “Enable Cookies”.
  4. To disable cookies, uncheck “Enable Cookies”.
Safari on macOS
  1. Click “Safari” in the menu bar and select “Preferences”.
  2. Go to “Security”.
  3. To enable cookies, under “Accept Cookies,” select “Only from sites you navigate to”.
  4. To disable cookies, under “Accept Cookies,” select “Never”.
All Other Browsers Please refer to your browser’s Help function or contact the browser provider for assistance.